Refund Policy

At Second Chance, we take pride in the unique selection and quality of the bags we offer. Our mission is to provide our customers with an exceptional shopping experience, offering second chances to luxury bags that each have their own story.

No Refund Policy

Please note that all sales made through Second Chance are final. We do not offer refunds once an item has been purchased. This no-refund policy applies to all products available on our website.

Why We Have a No Refund Policy

Each bag we offer is carefully selected, authenticated, and described in detail on our website, including images and condition, to ensure that our customers have a thorough understanding of the product before making a purchase. Our no-refund policy is in place to maintain the integrity of our sales and ensure that each customer is confident in their buying decision.

Exception Circumstances

While our policy is to not offer refunds, we understand that exceptional circumstances may occur. If you receive an item that is significantly not as described or has been damaged in transit, please contact us within 48 hours of receiving your purchase. Our team will assess the situation on a case-by-case basis to provide a suitable resolution.

Contact Us

For any inquiries or concerns regarding our refund policy or if you believe your situation warrants an exception, please do not hesitate to contact our Customer Service team. We are dedicated to ensuring your satisfaction and will do our best to address your concerns.

Acknowledgment

By making a purchase through Second Chance, you acknowledge that you have read, understood, and agree to our refund policy.

We thank you for choosing Second Chance and appreciate your understanding and cooperation regarding our refund policy.